Privacy Policy

1. Information We Collect

We collect information to provide better services to all our clients. This includes:

• Personal Identification Information: Name, email address, phone number, and physical address provided during consultation bookings or membership applications.
• Health & Somatic Preferences: Preferences regarding therapies, preferred session durations, and goals mentioned in consultation requests to customize your wellness treatments.
• Technical Data: IP address, browser type, and usage statistics tracked via secure session configurations.

2. How We Use Your Information

We process your personal information for the following purposes:

• To schedule, confirm, and manage your luxury therapy consultations.
• To process and onboard gold and platinum membership applications.
• To dispatch booking notifications and responses using our email concierge.
• To maintain the security, safety, and hygiene standards of our sanctuary.

3. Data Discretion & Security

We implement strict security measures to safeguard your personal data:

Access to your health records and personal contact information is restricted to authorized sanctuary personnel and coordinators. We do not sell, trade, or transfer your personal data to outside parties, preserving the confidentiality of our corporate executives, high-profile clients, and athletes.

4. Cookies and Sessions

We utilize hardened, secure session cookies (configured with HttpOnly and Secure flags) to provide a seamless browsing experience. You can choose to disable cookies in your browser settings, though some interactive features of the reservation system may function limitedly.

5. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or request the deletion of your records from our database. To make a request, contact our concierge desk directly at concierge@bandhurecovery.com.